Refund policy

RETURNS

All sales are final, with the exception of damaged or defective items and size exchanges.  

Returns will be accepted within 30 days of receipt of goods. To be eligible for a return, your item must return unused, unwashed and original condition, and must include a receipt or proof of purchase.

NOT RETURNABLE

• Bodysuits 
• Swimwear
• Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

DEFECTIVE OR DAMAGED ITEMS

If your item arrives damaged or defective, you can have a replacement item of equal value sent, or choose a store credit of equal value.. 

All items are subject to inspection for approval that they have been returned in new, unused condition.

We can provide a postal service return label for Canadian residents only. 

US and International customers will need to ship items back to us. Send us a copy of your shipping receipt/label and we will reimburse the cost.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES

If you need to exchange an item for a different size, please contact us.

Tell us what size you would like to exchange your item for. If the new item is not in stock, you can substitute for another item with the same price, or receive a store credit of equal value.

Once we receive and inspect your item, we will send you an invoice via email for the shipping charge to send the exchanged size to you. Once paid, your item will be sent as soon as possible. 

Customers are responsible for all shipping costs associated with returns and exchanges. 

This includes the postage to get a new package sent to you, and any customs duties or taxes imposed on packages during shipment.

Please send all returns/exchanges to us here:

More Trees Supply Co.
2250 E Hastings St.
Shipping
Vancouver, BC
V5L 1V4